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QA Graphics

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FAQ

QA GRAPHICS FAQs

Welcome to the QA Graphics FAQ page! Here, we aim to answer your most common questions about our products, services, and solutions. Our goal is to provide clear and concise information to help you make informed decisions and get the most out of our offerings. If you don’t find the answer you’re looking for, feel free to contact our team for further assistance.

General FAQs

Do you outsource any of your services to a foreign county or other?

No, we do all our own work in house at our office in Ankeny, IA

What is the turnaround time for a quote?

Almost all quotes will be turned around within a day.

Large campuses may take 2-3 days.

What files are needed to create a quote?

For floor plans: We will require a drawing of the floor(s) for the project and we will need to know what template and package you’re wanting quoted

For 3d Equipment: We will require a PDF submittal of the unit showing both the exterior and interior of the unit. Detailed 3D CAD files (.STEP, .IGES, etc.) can also help result in a more detailed rendering.

For Graphic outsourcing: We will require control drawings and floor plan files or database backup with existing graphics

What is the business process once an order is placed?

Once we have the project secured it is turned over to our project manager. The project lives in our project management software. All parties involved are included in the communication throughout the project.

When do you expect payment?

We invoice once the project is awarded, payment is not due until the project is delivered or we have a payment schedule agreed to.

Symbol Libraries and 3D equipment are not delivered until payment has been received.

What is the difference between the acronyms BAS and BMS?

The acronyms BAS (Building Automation System) and BMS (Building Management System) are often used interchangeably, but they have subtle differences:

  1. BAS (Building Automation System):
    • A BAS refers specifically to the control system that automates and controls various building systems, such as HVAC (Heating, Ventilation, and Air Conditioning), lighting, and sometimes security systems. It focuses on the automation of individual systems within a building to enhance energy efficiency, comfort, and system operation.
    • Typically, BAS is more focused on the technical side of controlling and monitoring mechanical and electrical systems.
  2. BMS (Building Management System):
    • A BMS is a broader term that encompasses the monitoring, control, and management of a building’s entire infrastructure. This includes not only the automation of mechanical systems (like in BAS) but also energy management, fire safety, access control, and overall building performance monitoring.
    • A BMS often integrates multiple systems, providing an overview of the building’s entire operation, from energy use to security.

In summary, BAS focuses on the automation of specific building systems, while BMS is a more comprehensive system that manages and integrates multiple building functions, including those automated by BAS.

Floor Plans FAQs

What files are needed for 2D/3D floor plan generation?

Whatever you have available works for us. We have the ability to update and use existing graphics, image files, pdfs of both architecture and mechanical layouts, Autocad and Revit files.

What resolution can our floor plans be?

We generally set a standard with our customer after they have ordered their floor plan graphics so that it is consistent throughout their projects.  Our typical standard is 1280 x 720 pixels, but we can make this truly customizable, even going up to 4K.

Can we have different layers of information on our floor plans?

Yes, we can provide as many layers as you need.  For example, if you were to order a floor plan with ductwork we provide a floorplan + ductwork combined image, a floor plan image, and a ductwork image. They all  have a transparent background so they can be easily overlaid in whatever platform you are using.

Can you match existing graphics that are already on site that our customer prefers?

Yes, we will do our very best to match existing graphics so that you have a seamless project.

My floor plan is very large. Can I have it broken down into smaller areas?

Yes, we can break it down into smaller areas as requested. Either we can determine these areas for you or your team can mark them up for the desired area.

Software & Files FAQs

What software/platforms supported?

Tridium

  • Both AX and N4, ax license still valid but we’ve not got one in a long while

Schneider Ecostruxure

JCI Metasys/MUI

  • SCT14/15/16

What Symbol Library v5 works in?

  • Fully supported in tridium with module, works like default tridium libraries
  • Fully supported in Ecostruxure, library built out with animations set up
  • Assets can work in MUI but requires more work to get set up

What Vector Library works in?

  • Fully supported in tridium with module, works like default tridium libraries
  • Anything else that supports .svg however animations will need to be set up

What files are needed for MUI project?

  • Database backup or .dbexport and what version it is
  • Drawings or existing graphics for reference to create equipment
  • Drawings to show where any floor units serve and are identifiable with naming in database

What files are needed for Tridium project?

  • Station backup or access to live station
  • Drawings or existing graphics for reference to create equipment
  • Drawings to show where any floor units serve and are identifiable with naming in database

What files are needed for Schneider Ecostruxure project?

  • Database backup or access to live station
  • Drawings or existing graphics for reference to create equipment
  • Drawings to show where any floor units serve and are identifiable with naming in database

What’s all included in the graphics package?

Can be as little as just backgrounds/assets or a ready to use set of graphics with all graphics points mapped in, floor plans zoned and mapped, and navigation all set up.

What will the graphic package look like?

You can choose from existing styles/templates we have put together or we’ll work with you setting up a new standard style you want to use for your company

What are Vector Graphics?

Vector graphics are a versatile and powerful way to display images on the web. Unlike raster images, which are made up of individual pixels, vector graphics are based on mathematical equations that define shapes, lines, and colors. This fundamental difference provides several advantages, especially in web design. You can learn more about vector graphics here.

Do you offer services for SCT (System Configuration Tool)?

Yes, we’re proud to offer a comprehensive suite of services for SCT (System Configuration Tool) versions 14 through 17, or Metasys revisions 11 through 14. Whether you’re working with an existing standard or looking to set up something entirely new, we’re here to help.

What We Deliver:

  • Full MUI Package: Including spaces, equipment definitions, and graphics to streamline your building automation projects.
  • Customization: We can adapt to your existing standards or help establish a brand-new approach tailored to your needs.
  • Advanced Graphics Capability: For SCT 16 and 17, we’re equipped to provide MUI graphics directly on controllers, even in systems without a server.

Our expertise ensures your system configuration is efficient, visually appealing, and perfectly aligned with your project requirements. Let us help simplify your workflow and elevate your project outcomes.

Ready to get started?

Call us at 515-965-3403 or send us a message

Copyright © 2025 QA Graphics

1520 NW Irvinedale Dr, Suite 105
Ankeny, IA 50023

(515) 965-3403

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US Federal Contractor Registration Verified Vendor 2017-2018

Inc. 5000 America's Fastest-Growing Private Companies

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